Novi Bet Privacy Policy — Your data is our responsibility

Novi Bet (novibet.plus) is one of Bangladesh's most trusted online betting and gaming platforms. We believe protecting a member's personal data is just as important as delivering the best gaming experience. This Privacy Policy establishes a clear agreement between us and our members regarding how that data is handled.

By creating an account, logging in, or using any service on Novi Bet, you are considered to have accepted the terms of this Privacy Policy. Please read it in full.

01 What Data We Collect

To provide our services on Novi Bet, we collect two types of information — what you provide directly, and what is gathered automatically through your use of the platform. We only collect what is necessary.

At registration, we collect your name, mobile number, and password. During KYC verification, you may be asked to provide a photo of your national ID or passport. These details are required to deliver our services.

02 How Your Data Is Used

Novi Bet uses your information only for specific, defined purposes. We never use your data for anything else without your consent.

• Account Management: For registration, login, and identity verification.
• Transaction Processing: For processing incoming deposits and outgoing withdrawals.
• Customer Support: Using relevant information to resolve your issues quickly.
• Fraud Prevention: Detection of multiple accounts and suspicious activity.
• Service improvement: Analytical use to improve the gaming experience.
• Legal Obligations: To comply with applicable laws and regulations.
• Promotional Communications: Keeping you informed about bonuses and offers, with your consent.

03 How Long Is Data Retained

Novi Bet retains your information only for as long as necessary. All data is kept securely while your account is active. After account closure, certain information may be retained for a defined period to meet legal obligations.

• Active account data: retained until the account is closed.
• Transaction records: 5 years after account closure (as required by law).
• KYC documents: 7 years after account closure.
• Support conversations: up to 2 years.
• Cookie data: 30 days to 2 years (depending on type).

04 Who Your Data Is Shared With

Novi Bet does not sell your personal data to advertisers or third parties. However, limited information may be shared with trusted partners where necessary to deliver our services.

• Payment Provider: Mobile Banking, Nagad, Rocket — used solely to complete transactions.
• Game Provider: Slots and fish game software providers — for game operation.
• KYC Provider: Identity verification technology partner.
• Cybersecurity: Fraud detection service provider.
• Legal Authorities: When required for legal orders or investigations.

Every partner is bound by a strict confidentiality agreement with Novi Bet. They may only use your data for the specific service they provide, and any other use is strictly prohibited.

05 Cookies & Tracking Technologies

The Novi Bet website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain your login session and ensure security — this cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytical Cookies: For collecting site usage statistics — with your consent.

06 Your Rights

Every Novi Bet member has full rights over their own data. We respect those rights and respond promptly to any request.

07 Protection of Minors' Data

Novi Bet is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. If a minor has accidentally created an account, their data will be deleted immediately and the account will be closed.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• Any account found to belong to a person under 18 will be closed immediately.

08 Security Measures

To protect your data on Novi Bet, we use industry-leading security technology. Our security team monitors the platform around the clock, 24 hours a day.

• 256-bit TLS/SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Real-Time Monitoring: Instant detection of suspicious activity.
• Data Backup: Regularly encrypted backups are stored and maintained.
• Access Control: Only authorized personnel may access specific data.
• Security Audit: Regular third-party security assessments are conducted.

09 Changes to the Privacy Policy

Novi Bet may update this Privacy Policy as needed. For significant changes, we will notify members at least 7 days in advance. The "Last Updated" date at the top of the policy will always reflect the most recent revision.

• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• SMS and in-app notifications will be sent for significant changes.
• Previous versions will be archived and made available upon request.

10 Contact & Complaints

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated support team. Our Bengali-speaking team is available around the clock to assist you.

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the platform.
• Response time: within 24 hours maximum.
• Complex matters may take up to 7 business days.